Telstra Philippines Job Opening

A union for call centre workers in the Philippines claims skeleton crews are sleeping in the office in potentially unsafe conditions to help Australian customers, despite the risk of the coronavirus. Key points: Staff have allegedly been sleeping in the office at call centres that handle customer service work for Telstra and Optus in the Philippines Telstra has instructed company Teleperformance to remove all workers on its accounts from on-site accommodation Optus has set up worksites that allow for greater social distancing and provided hotel accommodation for some staff 7. 30 can reveal the allegations involve worker complaints about two companies that handle accounts for Telstra and Optus. But Telstra has said that on its instructions all workers on its accounts have been shifted to alternative accommodation. The claims come several weeks after the Financial Times exposed poor conditions for workers employed by French multinational outsourcing company, Teleperformance. Images show Filipino workers in Cebu sleeping closely together on mattresses on the office floor where they are contracted to do work for Amazon.

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It also said staff who were living in the office are choosing to do so. "Some choose to come and stay at the office either because of the convenience and amenities being offered, or because they have elderly relatives at home, " the statement said. "We are not mandating anyone to come to work or to stay in the contact centre, nor is anyone is being penalised for not coming in. " [24] also said it was sanitising the office daily, screening employees' temperatures and mandating the use of face masks. Optus confident its workers are safe Loading Andrew Sheridan, vice president of regulatory and public affairs at Optus, said in a statement that his company prioritises safety, including that of its contractors who are employed by the four partners it uses in the Philippines. "Each of our partners has provided us with their protocols for ensuring the safety of workers in the current scenario, " Mr Sheridan's statement said. "We are confident that our workers' safety should be robustly addressed by the protocols. "

Any news about Telstra : Philippines

In a statement, Telstra told 7. 30, "There are no longer any partner employees operating on Telstra accounts being housed in onsite accommodation in the Philippines. "Workers are now either back in their homes and commuting to work via shuttle bus or private transport, or they are being housed in hotel accommodation near offices. " Teleperformance has rejected the union's claim that there was not sufficient social distancing at its office and said staff were being paid additional money to be there. 'Some choose to come and stay at the office' [24] says on its website there are currently "massive call center volumes". ( Supplied) Ms Cabalona has also received allegations about a lack of physical distancing inside another company, [24] in Manila, which does work for Optus. She claims staff are sleeping in the training and recruitment room and only have access to one shower. In a statement, [24] did not respond to the specifics of the allegations made by Ms Cabalona, but maintained it is complying with government regulators and ensuring safe social distancing.

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We regularly monitor their continued compliance and, if we find violations, take appropriate steps including immediate corrective action. " The ABC has contacted the office of Silverstre Bello, the Secretary of the Philippines' Department of Labor and Employment, but is yet to receive a response. Editor's note: 7. 30 has updated the media used in this story when showing conditions inside the Teleperformance Cebu office. An earlier version of the story showed vision of a different office and its placement in the story made it purportedly located in the Teleperformance Cebu office. 7. 30 has updated the story with a photo of the Teleperformance Cebu office. Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. The Virus

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July 31, 2021, 2:54 am